Dear Customer,

I hope you and your family are in good health and are safe from the current pandemic. In these unprecedented times, our home is one of the safest place in the world. I write to you with an update on measures we have adopted at ICICI HFC to deal with the current situation.

First and foremost, in line with our values and role as a responsible community partner, the ICICI Group has committed Rs 100 crore to fight the COVID-19 pandemic. Most of our employees have also contributed a part of their salary to PM Cares Fund over and above the Group’s contribution.

Even as we deal with this crisis, our commitment to serving you is stronger than ever and we are there to help you at every step. In line with the new lockdown relaxation guidelines, I am happy to share that some of our branches have now started operating with limited staff. The list of operational branches is given below.

Your health and safety, as well as that of our employees and their families, is of utmost importance. For safety and well-being of all our stakeholders, we continue to take proactive measures at all our branches which include temperature screening of all visitors and employees before entering the branch, common office spaces are regularly cleaned and hand sanitizers and masks are being made available to all our employees.

During this time I urge you to use our digital channels to reach out to us at any time for any requirement. Please visit our new website, www.icicihfc.com:

1.    If you wish to apply for RBI’s COVID-19 EMI moratorium package (postponement of EMI’s for April 2020 & May 2020)

2.    For more information on our range of innovative products like Home Loan, Gold Loan, Loan Against Property (LAP) and Property Services

3.    Apply for our top-rated FD online

Since the lockdown, more than 1.5 lakh customers have visited our website to make service requests and seek product information.

At ICICI HFC we have used this lockdown phase constructively to get ready for the post-COVID world. Our teams are working tirelessly to improve our processes, products, and policies to serve you better. We are committed to being your brand of choice for financial goals big and small.

Take care of yourself and those around you.

Stay home. Stay safe.

Regards,

Anirudh Kamani

MD & CEO, ICICI HFC

List of branches Operational as of May 12, 2020

Kolhapur

Ratnagiri

Sangli

Dehradun

Puducherry Panipat

Surendranagar

Mangalore Latur

Gandhidham

Kollam Yamunanagar

Vapi

Palakkad Sirsa

Jamshedpur

Thiruvananthapuram (Trivandrum) Rohtak

Bilaspur

Thrissur Panchkula

Hissar

Karnal Bikaner

Sri Ganganagar

Sikar Bhatinda

Alwar

Ahmednagar Goa