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Reach Out,Update Contact Details,Complaints
Reach Out,Update Contact Details,Complaints

We're Here When You Need Us

We’re here to make your home ownership journey effortless. Whether you’ve a query or need support, ICICI HFC is just a click or call away.

Toll-Free Number:

1800-267-4455

(Mon to Sat - 8am to 8pm)

Email Us Directly:

customer.care@icicihfc.com

Raise Service Request

[globe]www.icicihfc.com/loan-service

[mobile]Download Mobile App

Track Loan Application

www.icicihfc.com/view-my-application

ICICI HFC Registered Office

ICICI Home Finance Company Limited, ICICI Bank Towers, Bandra - Kurla Complex, Mumbai 400 051, India

(+91- 22) 26531414

ICICI HFC Corporate Office

ICICI Home Finance Company Limited, ICICI HFC Tower, Andheri - Kurla Road, Andheri (East), Mumbai - 400059, India

CIN. U65922MH1999PLC120106

(+91- 22) 40093231

Keep Your Contact Details Up-to-date

Update your contact details by calling our toll free number to never miss updates about your loan account

Not satisfied with your experience?

Reach out and let us know how we can improve your experience.

/content/dam/icici-hfc-corporate/all-pages-pdfs/contact-us/Service%20Escalation%20Matrix.pdf
Complaint Resolution Flowchart
/content/dam/icici-hfc-corporate/all-pages-pdfs/contact-us/grievance%20form.pdf
Grievance Form
Level 1
Speak to our customer care team

Write to us from your registered email ID:

customer.care@icicihfc.com

☎ 1800-267-4455

(Mon to Sat - 8am to 8pm)

Meet a friendly face at your nearest ICICI HFC branch or your nearest ICICI Bank Asset Servicing branch where a team of our legal and technical experts is present to help you.

Level 2
File a complaint

If you are not satisfied with the resolution, please write to our Grievance Redressal Officer from your registered email ID:

Hrishikesh Kadam

nodal.office@icicihfc.com

☎ 022-66493844

Receive a response within a period of 10 business days of Grievance Redressal Officer receiving your communication.

Level 3
Looking for a better solution?

If you are still not satisfied with the resolution, please write to our Head Customer Service from your registered email ID:

servicehead@icicihfc.com

Receive a response within 10 days of Head Customer Service receiving your communication.

Level 4
Followed the steps above but still your problem is not resolved?

If the issue remains unresolved after approaching Level 1/ Level 2 / Level 3 or if the Company has not provided any status or resolution within 21 days, you may approach National Housing Bank for redressal.

National Housing Bank,
Complaint Redressal Cell 4th Floor,
Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003

Besides, customers can register their complaints on the NHB website https://grids.nhbonline.org.in or register the complaint at National Consumer Helpline(NCH) website https://consumerhelpline.gov.in