Contact Us

We always listen. You can use any of the contact options given below to enquire about our products or schemes, leave feedback about our services or compliment us. You can also walk into any of our 135+ branches and we will be happy to help you.

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Toll Free No.

For Products & Services inquiry, Call at 1800 267 4455,
Existing Customer,
Call at 1860 120 7777

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Email

customer.care@icicihfc.com

 

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Registered office

ICICI Home Finance Company Limited
ICICI Bank Towers,
Bandra - Kurla Complex,
Mumbai 400 051, India
Tel.: (+91- 22) 26531414

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Corporate Office

ICICI Home Finance Company Limited
ICICI HFC Tower,
Andheri - Kurla Road,
Andheri (East), Mumbai - 400059, India
Tel.: (+91- 22) 40093231

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Complaints

Not satisfied with your experience? Tell us! We want to help you.

Level 01

Speak to our customer care team

Call us at 1800 267 4455

Email us at customer.care@icicihfc.com

Meet a friendly face at your nearest ICICI HFC branch or your nearest ICICI Bank Asset  Servicing branch where a team of our legal and technical experts is present to help you

Level 02

File a complaint

If you are not satisfied with the resolution, please write to our Nodal Officer, at nodal.office@icicihfc.com

OR

Fill the form and Courier it to the address mentioned on it

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Receive a response within a period of 10 business days of Nodal Officer receiving your communication.

Level 03

Looking for a better solution?

If you are still not satisfied with the resolution, please write to our Head Of Service Quality, at servicehead@icicihfc.com

OR


Fill the form and Courier it to the address mentioned on it

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Receive a response within 10 days of Head of Service Quality receiving your communication

Level 04

Followed the steps above but still your problem is not resolved?

If after having followed level 1,2 & 3 and your issue still remains unresolved, you may directly approach the regulatory authority of Housing Finance Companies, National Housing Bank for redressal.

National Housing Bank,
Department of Supervision & Regulation,
(Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003

Besides, customers can register their complaints on NHB website https://grids.nhbonline.org.in or register the complain at National Consumer Helpline(NCH)  website https://consumerhelpline.gov.in

Customer Grievance Redressal Policy

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English

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