Contact Us

We always listen. You can use any of the contact options given below to enquire about our products or schemes, leave feedback about our services or compliment us. You can also walk into any of our 215+ branches and we will be happy to help you.

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Toll Free Customer Care Number for ICICI HFC

For Products & Services inquiry,
Call at: 1800 267 4455

 

Existing customer

Get service online

Click www.icicihfc.com/loan-service

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ICICI HFC Customer Care Email ID

email img

 

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ICICI HFC Registered office

ICICI Home Finance Company Limited
ICICI Bank Towers,
Bandra - Kurla Complex,
Mumbai 400 051, India
Tel.: (+91- 22) 26531414

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ICICI HFC Corporate Office

ICICI Home Finance Company Limited
ICICI HFC Tower,
Andheri - Kurla Road,
Andheri (East), Mumbai - 400059, India
Tel.: (+91- 22) 40093231

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Not satisfied with your experience? Tell us! We want to help you.

Level 01

Speak to our customer care team

Call us at: 1800 267 4455

Email us at:  email img

Meet a friendly face at your nearest ICICI HFC branch or your nearest ICICI Bank Asset Servicing branch where a team of our legal and technical experts is present to help you.

Level 02

File a complaint

If you are not satisfied with the resolution, please write to our Grievance Redressal Officer :

Hrishikesh Kadam

Email id- email img

Office Number- 022- 66493844

OR

Fill the form and Courier it to the address mentioned on it

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Receive a response within a period of 10 business days of Grievance Redressal Officer receiving your communication.

Level 03

Looking for a better solution?

If you are still not satisfied with the resolution, please write to our Head Of Service Quality, atemail img

OR

Fill the form and Courier it to the address mentioned on it

Download

Receive a response within 10 days of Head of Service Quality receiving your communication

Level 04

Followed the steps above but still your problem is not resolved?

If the issue remains unresolved after approaching Level 1/ Level 2 / Level 3 or if the Company has not provided any status or resolution within 30 days, you may approach National Housing Bank for redressal.

National Housing Bank,
Complaint Redressal Cell 4th Floor,
Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003

Besides, customers can register their complaints on the NHB website https://grids.nhbonline.org.in or register the complaint at National Consumer Helpline(NCH)  website https://consumerhelpline.gov.in

Customer Grievance Redressal Policy & Ex-gratia Scheme FAQ's

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Customer Grievance Redressal Policy-English

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FAQ's on COVID- 19 Ex-gratia Scheme

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Customer Grievance Redressal Policy - Hindi

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Customer Grievance Redressal Policy - Bengali

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Customer Grievance Redressal Policy - Gujarat

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Customer Grievance Redressal Policy - Kannada

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Customer Grievance Redressal Policy - Malayalam

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Customer Grievance Redressal Policy - Marathi

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Customer Grievance Redressal Policy - Odiya

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Customer Grievance Redressal Policy - Punjabi

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Customer Grievance Redressal Policy - Tamil

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Customer Grievance Redressal Policy - Telugu

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